Frequently Asked Questions

Our guide for how to measure your dog is available at the bottom of each product description. Additionally, there is a page called size charts under the shop category for more information.

You can wash mud off a Malulu collar with soap, water and nail brush. Once clean, allow the collar to dry naturally – DO NOT use artificial heat (I.e. hair dryer or tumble dryer). Leather wax can also be used to help maintain the leather.

Our collars come in 3 widths (regular, skinny and lurcher) and we have 15 different styles. We have 8 collars in our new range:

• Stars & Stripes
• Zanzibar Gold
• Mombasa Green
• Malindi Yellow
• Mombasa Pink
• Kilifi Blue
• Mombasa Red
• Union Jack

And 7 in our sale range:

• Bajuni
• Digo
• Rafiki Black
• Rafiki Blue
• Pokot Red
• Masai Miti
• Zigzag Pink

Our collars are made by our manufacturer Atelier Zinj in Kenya, using leather, glass beads and brass. A video on how they’re made can be found on our ‘Malulu Media’ Page. More information about our manufacturer can be found on our ‘About our supplier’ page.

Southwater, Horsham, West Sussex.

Yes! All the employees our manufacturer employs are given a fair wage for all their work. At Malulu, we strongly believe in paying employees what they’re worth. Under “Malulu Media” we have a section called Malulu stories, where employees of our manufacturer talk about how Malulu has changed their lives for the better.

Yes we do. Our manufacturer uses a great high quality leather to make sure Malulu’s collars are made to the highest standard.

We’re really excited you’re interested in becoming a Malulu model! Email us at info@malulu.co.uk with a picture of your dog and we’ll get in touch shortly. 

Malulu collars have been professionally tested by Intertek to ensure these collars will withstand the wear and tear of your dog.

All of the beads are sewn onto each collar very tightly. It is very unlikely that beads would come off, as they are sewn on with age-old Kenyan sewing techniques. On the off-chance a bead does come off, the other beads won’t come off because each bead is sewn on individually. 

We always have new designs in the works, so watch this space!

Unfortunately, at this stage, we don’t currently offer this service. 

Yes, but you must book in advance, and come to us. Email us at info@malulu.co.uk, if you’re interested in this.

In the UK, between 3-5 days in second class post.

All UK residents will have free delivery by standard second class post. International delivery will be calculated based on where you live.

We are very sorry to hear you’ve had problems with one of our collars. Email us at info@malulu.co.uk or phone us on (+44)7743862790.

Providing it’s unworn and intact, you have 28 days if you need to return or exchange an item.

If you buy a matching set, we will give you 10% off.

Follow us on Facebook or instagram! We will post about any deals going on there. Alternatively, look at our website regularly – we will put all deals on our home page.

We are currently active on Facebook and Instagram.

We are always happy to help as much as we can. We are available during normal office hours Mon-Fri 9am-5pm, except British Bank Holidays. You can either email us at info@malulu.co.uk, call us on (+44)7743862790, or contact us on social media – our instagram handle is @malulultd.